Privacy Policy
Last Updated: December 22, 2025
Introduction
Expert Snagging (“we”, “us”, or “our”) operates expertsnagging.co.uk. This Privacy Policy explains how we handle information when you use our service.
Information We Collect
Information You Provide
- Contact information (name, email address, phone number) when you create an account or contact us
- Property details and snagging information you submit through our service
Automatically Collected Information
- Basic usage data such as IP address, browser type, and pages visited
- Device information and access times
Cloud Storage Integrations
Our service integrates with Dropbox and Microsoft OneDrive to allow you to import and access your snagging reports and related documents.
Important points about cloud storage integrations:
- You must explicitly authorize the connection between our service and your cloud storage account
- We only access your cloud storage account when you actively use the integration features
- You can revoke our access at any time through your Dropbox or OneDrive account settings
- When you import files, we store temporary copies in our database (see Data Storage section below)
- All data stored in your cloud storage accounts is subject to their respective privacy policies and terms of service
How We Use Your Information
We use the information we collect to:
- Provide and maintain our snagging service
- Communicate with you about your account and our services
- Facilitate the Dropbox integration functionality
- Improve and optimize our service
- Respond to your inquiries and support requests
Data Storage
When you import files from Dropbox to use within our service, we temporarily store copies of these files in our secure database. This allows you to access and work with your files through our platform.
Important information about data storage:
- Files imported from Dropbox or OneDrive are stored only while your account is active
- When you delete your account, all imported files are permanently removed from our database
- The original files remain in your cloud storage accounts and are not affected by account deletion
- You can delete individual imported files at any time through our service
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety, or that of our users
Third-Party Services
Our service integrates with the following third-party services:
- Dropbox – for file storage integration. Privacy policy: https://www.dropbox.com/privacy
- Microsoft OneDrive – for file storage integration. Privacy policy: https://privacy.microsoft.com/
When you use these integrations, you are also subject to their respective privacy policies.
Cookies
We may use cookies and similar technologies to improve your experience on our site. You can control cookie preferences through your browser settings.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Withdraw consent for data processing
- Object to processing of your personal information
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Children’s Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us using the form at the following link
Contact
UK GDPR Compliance
This privacy policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.